AGB NOTE

General terms and conditions and right of withdrawal

Table of contents

    1. Scope
    2. Conclusion of contract
    3. Prices and payment terms
    4. Delivery and shipping conditions
    5. Liability for defects
    6. Redemption of promotional vouchers
    7. Applicable law, place of jurisdiction

1) Scope

1.1 These terms and conditions of BS24 Switzerland AG (hereinafter "Seller"), apply to all contracts concluded between a consumer or entrepreneur (hereinafter "Customer") and the Seller regarding the goods and/or services presented by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby rejected, unless otherwise agreed.

1.2 A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity. An entrepreneur within the meaning of these General Terms and Conditions is any natural or legal person, or a partnership with legal capacity, who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

2) Conclusion of contract

2.1 The product descriptions contained in the seller's online shop do not constitute binding offers on the part of the seller, but serve to submit a binding offer by the customer.

2.2 The customer can submit the offer via the online order form integrated in the seller's online shop. After entering their personal data, the customer submits a legally binding contractual offer for the goods and/or services contained in the shopping cart by clicking the button that completes the order process.

2.3 The seller can accept the customer’s offer within five days,
- by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or
- by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or
- by requesting payment from the customer after placing his order.

If several of the aforementioned alternatives exist, the contract is concluded at the time one of the aforementioned alternatives occurs first. If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer, with the consequence that the customer is no longer bound by his or her declaration of intent.

2.4 If the customer selects "PayPal Express" as the payment method during the ordering process, they also issue a payment order to their payment service provider by clicking the button that completes the ordering process. In this case, the seller hereby declares, in deviation from Section 2.3, that they accept the customer's offer at the time the customer initiates the payment process by clicking the button that completes the ordering process.

2.5 The period for accepting the offer begins on the day after the offer is sent by the customer and ends on the expiry of the fifth day following the sending of the offer.

2.6 When submitting an offer via the seller's online order form, the contract text will be saved by the seller and sent to the customer after sending his order together with these General Terms and Conditions in text form (e.g. email, fax or letter).In addition, the contract text is archived on the seller's website and can be accessed free of charge by the customer via his password-protected customer account by entering the relevant login data, provided that the customer has created a customer account in the seller's online shop before submitting his order.

2.7 Before submitting a binding order via the seller's online order form, the customer can continuously correct their entries using standard keyboard and mouse functions. Furthermore, all entries will be displayed again in a confirmation window before the binding order is submitted, and can also be corrected there using standard keyboard and mouse functions.

2.8 The German language is available for the conclusion of the contract.

2.9 Order processing and contact will take place via email and automated order processing. The customer must ensure that the email address provided for order processing is correct, so that emails sent by the seller can be received at this address. In particular, when using spam filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

3) Prices and payment terms

3.1 The seller's stated prices include statutory VAT and other price components. Any additional delivery and shipping costs will be stated separately in the respective product description.

3.2 The customer has various payment options available, which are specified in the seller’s online shop.

3.3 If advance payment has been agreed, payment is due immediately after conclusion of the contract.

3.4 If you choose the payment method delivery on account, the purchase price is due after the goods have been delivered and    was invoiced.

3.5 When paying with Klarna (purchase on account)
The general terms and conditions for the payment provider Klarna can also be found via the following link: Klarna privacy policy.

General terms and conditions for purchase on account with Klarna

  1. Klarna Bank AB, acting through Klarna Bank AB, German Branch, Chausseestraße 117, 10115 Berlin, Germany, Charlottenburg District Court, HRB 217291 B, Branch Manager: Wilhelmus Geerling Klaassen (hereinafter: "Klarna"), offers the payment method "Purchase on Account" (purchase on account) for customers of the online shop or its operator (merchant) as an external service provider. Purchase on account is only available to consumers aged 18 and over. Please note that for purchase on account, the delivery address, residential address, and billing address must be identical.

  2. The purchase contract for the goods is concluded exclusively between you and the dealer. The processing of the purchase contract is governed by the dealer's terms and conditions. In particular, the dealer remains responsible for general customer inquiries (z.B. about goods, delivery time, shipping), returns, complaints, revocations and claims as well as credit notes.

  3. After the purchase contract has been concluded, Klarna assumes the merchant's invoice and is responsible for the payment terms related to the processing of the purchase contract. Payments must be made within the payment term granted by the merchant exclusively to the Klarna account specified on the invoice.

    If you fail to meet your payment obligation, you will be in default upon expiration of the payment deadline without further notice and will be subject to default interest of 8%. Klarna is entitled to charge a reminder fee of up to CHF 30 per reminder, as well as additional fees, in particular the costs of any debt collection proceedings. Furthermore, Klarna may refuse to process payment terms for purchase contracts in the future, including those with other merchants.

  4. The fees incurred when making deposits at the post office counter using payment slips will be passed on to you.

3.6 If you select the payment method "PayPal", the payment will be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg subject to the PayPal Terms of Use, available at https://www.paypal.com/ch/webapps/mpp/ua/useragreement-full?locale.x=de_CHThis requires, among other things, that the customer opens a PayPal account or already has such an account.

4) Delivery and shipping conditions

4.1 Goods are usually delivered by post to the delivery address provided by the customer. The delivery address provided during the seller's order processing is decisive for the transaction. Exception: If PayPal is selected as the payment method, the delivery address provided by the customer to PayPal at the time of payment is decisive.

4.2 If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment.

4.3 In principle, the risk of accidental loss and accidental deterioration of the goods sold passes to the customer when the goods are handed over for dispatch or when they are handed over to the person responsible for transport.

4.4 Self-collection is not possible for logistical reasons.

5) Liability for defects

The statutory liability for defects applies.

6) Redemption of promotional vouchers

6.1 Vouchers issued free of charge by the Seller as part of promotional campaigns with a specific period of validity and which cannot be purchased by the Customer (hereinafter "promotional vouchers") can only be redeemed in the Seller's online shop and only during the specified period.

6.2 Individual products may be excluded from the voucher promotion if a corresponding restriction arises from the content of the promotional voucher.

6.3 Promotional vouchers can only be redeemed before completing the order process. Subsequent crediting is not possible.

6.4 Only one promotional voucher can be redeemed per order.

6.5 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the seller.

6.6 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.

6.7 The balance of a promotional voucher will not be paid out in cash or bear interest.

6.8 The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher within the scope of his statutory right of withdrawal.

6.9 The promotional voucher is transferable.The seller may discharge the respective holder's liability by making a payment to the respective holder who redeems the promotional voucher in the seller's online shop. This shall not apply if the seller has knowledge or grossly negligent ignorance of the respective holder's ineligibility, legal incapacity, or lack of authority to represent the respective holder.

7) Applicable law, place of jurisdiction

7.1 If the customer acts as a consumer, Swiss law shall apply to all legal relationships between the parties, excluding the UN Convention on the International Sale of Goods, and the exclusive place of jurisdiction for all disputes arising from this contract shall be the customer's place of residence.

7.2 If the customer acts as an entrepreneur, the exclusive place of jurisdiction for all disputes arising from this contract shall be the place of residence or business of the seller.

Return and Refund Policy:

In the Switzerland exists the Right of withdrawal only if the seller grants it on his own initiative. In this case, the online shop must state its conditions explicitly. The legislation of the Switzerland does not guarantee the customer the right to change his mind and return a product after an online purchase.

Since our products are hygiene items, For reasons of health and hygiene, returns of these products are excluded! Excluded are the following products:

  • Products ordered by mistake
  • Products that are in original condition and have not been opened

You can return products ordered by mistake within 14 days of the invoice date

You have the right to return products ordered by mistake within 14 days without giving any reason.

The cancellation period shall be 14 days from the day on which you receive the goods or a third party other than the carrier designated by you takes possession of the delivered goods.

To exercise your right of withdrawal, you must inform us of your decision by means of an unambiguous statement.

You can send us your decision by email: info@bs24.swiss mitthurry

We will refund you the amount no later than 30 days from the day we receive the returned goods. We will use the same payment method you used to place your order, without incurring any fees for this refund.

Depending on how you paid us, you will receive:

  • at Prepayment a credit to your bank account. Please provide us with your bank details (IBAN and BIC) so we can process the transfer.
  • at PayPal a credit to your Paypal account.
  • at Instant bank transfer a credit to your bank account. Please provide us with your bank details (IBAN and BIC) so we can process the transfer.
  • at Credit card payment a credit to your credit card.
  • at Klarna You will receive a credit directly from Klarna to your Klarna account.
  • at Cash on delivery For products that you have already paid for and are returning, you must provide us with your bank details (IBAN and BIC) so that we can carry out the transfer.

Conditions for returns:

To qualify for return, please ensure the following:

  • The goods were purchased in the last 14 days
  • The goods are in the original packaging and have not been opened

We reserve the right, at our sole discretion, to refuse the return of any goods that do not meet the above return conditions.

How does the return work?

In the case of returns, you will be responsible for the return shipping costs.

Send your return to the following address:

BS24 Switzerland AG
Kuttelgasse 4
8001 Zurich
Switzerland

We cannot be held responsible for damaged or lost goods during return shipment. Therefore, we recommend insured and trackable postal delivery. We cannot issue a refund without actual receipt of the goods or proof of receipt of the returned goods.

Gifts:

If the item was marked as a gift at the time of purchase and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift card will be sent to you.

If the goods were not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.


Contact us

If you have any questions about our return and refund policy, please contact us by email: info@bs24.swiss

Alternatively, you can use our contact form on our Contact page or call us directly.

Phone: +41 (0)79 414 57 22